Why Talk2

Quality Assurance

Talk2 ensuring that quality is our top priority. As part of call center outsourcing services, we also offer quality monitoring services, performed by a separate quality assurance team that keeps track of critical error accuracy, customer satisfaction and other quality requirements, and provides regular reports about each client’s quality metrics.

Runway can also provide call center outsourcing services that comply with various quality metrics and end customer satisfaction benchmarks, which are closely monitored and analyzed in order to ensure excellent service quality.

Corporate Social Responsible

Talk2 has maintained its core business functions as priority but we have still balance corporate social responsibility.

Talk2 firmly believes in equal opportunities for everyone and sees TALK2 as the perfect way for those who are either handicapped or financially disadvantaged to join the workforce and provide them with a more sustainable future.

Talk has been working with local and international organizations for recruiting workforce who have some form of disability, yet not effecting their ability to perform their role and also employs students who are from poorer rural/provincial communities.

Employee Training and Bonus Packages

Talk2 places a strong emphasis on staff development of professional and in-depth training programs and qualification tests for ensuring excellent call center service quality. HR Department- Psdrovides skill and language training programs, and tests employee qualification and language proficiency levels. On top of that, Talk2 is also designed to give all employees a chance to acquire new skills and transition from one position to another, without having to change company or attend special training courses elsewhere, thus ensuring higher long-term employee loyalty.

In order to boost employee morale and reduce overall attrition levels, Talk2 offers employee motivation schemes and bonus packages, which can be designed in accordance with client’s requirements, to ensure that all employees working for that client are provided with specific work conditions and rewards for outstanding performance.