Unified/Digital Communication Services
Talk2 offers cost-effective and comprehensive Unified communication service supports. Unified support helps companies interact with their customers by proactively inviting them to an online chat in real-time or other channel. Unified support provides companies with an effective two-way communication system that can be utilized as an interactive customer support tool, as well as an effective marketing aid that converts browsers into buyers
- Chat – Customer can reach
– Mobile App Chat
– Website Chat
– Social Media Chat (Facebook)
– Raise ticket via Email
– Feedback via Email
- Social Media
– Raise concern via Facebook
– Raise Concern via Twitter
– Send SMS alert on ticket resolution
– Send Manual SLS by Agent
– Send SMS alert on ticket creation
- Mobile App
– Raise ticket via the Mobile app
– Chat via mobile app
– Request call-back
– Check ticket status via Mobile App
Cambodia adds an average 164,000 people to its labor force each year. Cambodians are becoming increasingly well educated – locally and internationally – and more are studying English, French, Japanese, Korean, Chinese, Thai, as well as other foreign languages to improve their employment opportunities.
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What are your Concerns?
We have a skilled professional team, equipped with latest technology, reliable support systems. Our Quality Management System ensures standard performance that is equivalence to International Standard ISO 9001:2000.
Talk2 places a strong emphasis on staff development of professional and in-depth training programs and qualification tests for ensuring excellent call center service quality. HR Department- Provides skill and language training programs, and tests employee qualification and language proficiency levels. On top of that…