Unified/Digital Communication Services

Talk2 offers cost-effective and comprehensive Unified communication service supports. Unified support helps companies interact with their customers by proactively inviting them to an online chat in real-time or other channel. Unified support provides companies with an effective two-way communication system that can be utilized as an interactive customer support tool, as well as an effective marketing aid that converts browsers into buyers

  • Chat – Customer can reach
    – Mobile App Chat
    – Website Chat
    – Social Media Chat (Facebook)
  • Email
    – Raise ticket via Email
    – Feedback via Email
  • Social Media
    – Raise concern via Facebook
    – Raise Concern via Twitter
  • SMS
    – Send SMS alert on ticket resolution
    – Send Manual SLS by Agent
    – Send SMS alert on ticket creation
  • Mobile App
    – Raise ticket via the Mobile app
    – Chat via mobile app
    – Request call-back
    – Check ticket status via Mobile App

Why us?

Cambodia adds an average 164,000 people to its labor force each year. Cambodians are becoming increasingly well educated – locally and internationally – and more are studying English, French, Japanese, Korean, Chinese, Thai, as well as other foreign languages to improve their employment opportunities.

Grow With Us

What are your Concerns?
Work Environment
Quality
We have a skilled professional team, equipped with latest technology, reliable support systems. Our Quality Management System ensures standard performance that is equivalence to International Standard ISO 9001:2000.

Our Team

Talk2 places a strong emphasis on staff development of professional and in-depth training programs and qualification tests for ensuring excellent call center service quality. HR Department- Provides skill and language training programs, and tests employee qualification and language proficiency levels. On top of that…