300+ Years Domain / Managerial Experience

25 Domestic and International Customers

15 Years Industry Experience

Inbound Contact Center Services

Customer service is the backbone to the success of every business. TALK2 Contact Center service knows what makes a great inbound call center service. The key to successful inbound service is having customer service representatives who really understand your product or service. TALK2 recognizes that having a competent inbound customer support is crucial for your business, and our inbound call center services provide outstanding customer service supports that keep you in contact with your valued customers.

  • Customer care
  • Product/service enquiries
  • Customer complaint handling
  • Order taking/ Order processing
  • Reservation and registration services
  • Application process
  • Technical Support

Benefits of Outbound Contact Center

  • Focus on Core Business Functions
  • Reducing operating costs and increasing sales
  • Uninterrupted business operation for 24/7 including public holidays
  • Effective call management during peak times
  • Value-added call handling
  • Promoting long term growth
  • Customer satisfaction, trust, and loyalty
  • Effective and efficient customer complaint resolution

Creating first impression for your clients

Outbound Contact Center Services

TALK2 outbound call center services can handle your business-to-business (B2B) or business-to-consumers (B2C) campaigns.  Our outbound call center service is designed to play as an extension of your company’s marketing and customer care teams, as we provide you with the perfectly fit talents and tools to grow your business.

  • Lead generation
  • Telesales/Marketing,
  • Survey and Research
  • Solicitation
  • Event marketing
  • Contact verification
  • Payment and subscription reminder
  • Debt Reminding /Collection
  • Customer loyalty program

Benefits of Outbound Contact Services

  • Standard quality services
  • Low Cost
  • Increase in sales and profitability
  • Ability to launch telesales or marketing campaigns
  • Ability to track and monitor telesales/marketing activities
  • Quality and cost-effective lead generation services
  • Up-sales and cross sales opportunities
  • Opportunities for acquisition – new services and products to existing clients
  • Surveys – customer order processing

Verification – on quality assurance

Unified/Digital Communication Services

Talk2 offers cost-effective and comprehensive Unified communication service supports. Unified support helps companies interact with their customers by proactively inviting them to an online chat in real-time or other channels. Unified support provides companies with an effective two-way communication system that can be utilized as an interactive customer support tool, as well as an effective marketing aid that converts browsers into buyers.

  • Chat – Customer can reach
    • Mobile App Chat
    • Website Chat
    • Social Media Chat (Facebook)
  • Email
    • Raise ticket via Email
    • Feedback via Email
  • Social Media
    • Raise concern via Facebook
    • Raise Concern via Twitter
  • SMS
    • Send SMS alert on ticket resolution
    • Send Manual SLS by Agent
    • Send SMS alert on ticket creation
  • Mobile App
    • Raise ticket via the Mobile app
    • Chat via mobile app
    • Request call-back
    • Check ticket status via Mobile App

Benefits pf Unified/Digital Communication

  • Improve company’s customer engagement
  • Stay connect from all channel
  • Establish Customer service presence in the Social Media sphere
  • Building Brand and Measuring Brand Health
  • Service availabilities
  • Optimize marketing effectiveness,
  • Increase in sales and profitability
  • social media’s

Operational efficiency

Back Office Support Services

Talk2 offers back office services to corporations who require assistance with their back offices. Stay focus on your core business function and allow us heling your administrative activities.

  • Income and Outgoing communication – Voice, E-mail, Chat and SMS
  • Customer service related back office tasks
  • Incoming/outgoing invoice processing & management
  • Data Entry Accountancy & bookkeeping
  • Appointment setting &RSVP management
  • Data collection & processing
  • Revenue Management & Protection
  • Crew Planning
  • Airline company back office tasks
  • Virtual Assistance

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Benefits of Back Office Support Services

  • Focus on core Business Function
  • Easy and fast set up
  • Skills and professional
  • Standard quality services
  • Business brand building
  • Comprehensive Appointment Management
  • 24 X7 multi-lingual technical support available
  • Competitive rates for the service rendered
  • Vast client base established across the globe

Benefits of Back Office Support Services

  • Focus on core Business Function
  • Skills and professional
  • Standard quality services
  • Close Control

Contact Center Management

Talk2 offers Contact center management supports when client has highly concern on security, confidentiality and internal regulation/policies.

  • Contact Center operates at the client premise
  • Agents and Supervisor will be recruited and Trained by Talk2 and under Talk2 payroll
  • Staff turnover replacement and training
  • Operation Management
    • Control operations
    • Staffing Level
    • Roaster
    • Quality monitoring
    • Escalation
    • Training,
    • Reports
    • Regular review meeting