Inbound Services
TALK2 recognizes that having a competent inbound customer support is crucial for your business, and our inbound call center services provide outstanding customer service supports that keep you in contact with your valued customers.
- Customer care
- Product/service enquiries
- Customer complaint handling
- Order taking/ Order processing
- Reservation and registration services
- Application process
- Technical Support
Outbound Services
TALK2 outbound call center services can handle your business-to-business (B2B) or business-to-consumers (B2C) campaigns. Our outbound call center service is designed to play as an extension of your company’s marketing and customer care teams, as we provide you with the perfectly fit talents and tools to grow your business.
- Lead generation
- Telesales/Marketing,
- Survey and Research
- Solicitation
- Event marketing
- Contact verification
- Payment and subscription reminder
- Debt Reminding /Collection
- Customer loyalty program
Omni-Channel Services
Talk2 offers cost-effective and comprehensive Unified communication service supports. Unified support helps companies interact with their customers by proactively inviting them to an online chat in real-time or other channel.
Unified support provides companies with an effective two-way communication system that can be utilized as an interactive customer support tool, as well as an effective marketing aid that converts browsers into buyers.
- Chat – Customer can reach Mobile App Chat, Website Chat, Social Media Chat (Facebook).
- Email – Raise ticket via Email, Feedback via Email.
- Social Media – Raise concern via Facebook, Raise Concern via Twitter.
- SMS – Send SMS alert on ticket resolution, Send Manual SLS by Agent, Send SMS alert on ticket creation.
- Mobile App – Raise ticket via the Mobile app, Chat via mobile app, Request call-back, Check ticket status via Mobile App.